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Shipping and returns

Shipping Costs and estimated transit times

Country Package < 1,75 meter** Package 1,75 - 2,40 meter** Package > 2,40 meter <2,70 meter** Sailcenter delivery service***
Netherlands

Orders under €100,00 is  € 4,95

€ 25,00 € 75,00* € 175,00*
Belgium € 6,95 € 25,00 € 75,00* € 250,00*
Germany € 6,95 € 25,00 € 75,00* € 500,00*
Austria, Switzerland, Greece, Balearic Islands, Canary Islands, Spanish Africa €25,00 Price on request Price on request Price on request
Rest of Europe € 6,95 € 25,00 Price on request Price on request
USA €75,00**** Price on request Price on request Price on request
World** Price on request Price on request Price on request Price on request

* Depending on the items you would like to order, the shipping costs may also turn out cheaper. Do not hesitate contact us for the exact shipping costs.
** With few exceptions
*** Sailcenter delivery service: for delivery of boats, trailers, long lengths and specials

All prices < 1,75 meter starting from shipping with PostNL

United Kingdom - minimum order value
Due to changes in the UK VAT regulations, introduced on January 1st 2021, the minimum order value for shipments to the UK is £135 (approx. €165,-). This means that orders valued below this amount unfortunately cannot be shipped from Sailcenter to the UK. 

Ex-VAT delivery non-European countries
Sailcenter is able to deliver packages ex-VAT to non-European countries. It is however possible that local authorities in the country of destination charge any type of administration fee in order for the customer to receive the package. Sailcenter has no influence in this as it is totally dependent on the country of destination and the postal company. In case any (additional) costs are charged, these are the responsibility of the customer.

Logistics
For shipments we use PostNL and TNT Expresse. We ship packages on working days, from Monday till Friday.

Collect in shop
Besides shipping, we offer the possibility to collect your order in our shop. No shipping costs will be charged for this option. For address and opening hours, click here.

Shipment procedure

  • After you have placed your order you will receive a confirmation by e-mail. After this, we will get your order together. We ship every working day (Monday till Friday). We pursue that orders placed before 2 pm on Monday till Friday will be processed the same day.
  • Your parcel will be collected from us by PostNL or TNT with a track & trace code. For the status of your order, please follow this track & trace code.
  • PostNL / TNT offers the package to you at the address indicated. If you do not have the opportunity to accept the package, it will be offered the next day again.
  • If you choose the option 'collect' you will receive an e-mail as soon as the items are ready for pick up. Please note, Sailcenter is open from Tuesdays till Saturdays from 10 am till 6 pm. You have not received a confirmation e-mail? Please contact us to check whether you can pick up your order.
  • When shipping to a country outside the EU you can get a VAT refund. Charges for importing (local dusties, service fee) are at your expense. For more details upon your situation please contact us.

Can I change my order or add something?
If you want to change anything in your order please contact us as soon as possible on shop@sailcenter.com.
As long as your order not has been shipped you can add extra items by placing an extra order with a remark ‘add to my prevouius order. Choose "collect@sailcenter" to avoid double shipping charges.

Can change my delivery moment or my delivery address?
You can change these as long as the order has not been shipped yet. Please contact our Customer Service on shop@sailcenter.com.

Returns
If you want to return your products, then you shall pay the return costs. You also pay the cost of re-sending the new product, if necessary. Besides shipping, you may always return or change the items in our shop.
  • Returns must first be made known to Sailcenter within 30 days after purchse and are only accepted if return instructions of Sailcenter be closely monitored.
  • The warranty expires when the clothing is worn and / or washed, or attempt to repair the defect yourself.
  • Once we have received your returned items, your refund will be processed within 14 days.

For questions about orders and shipments, please contact us at shop@sailcenter.com.

Estimated delivery time of small / standard packages

Standard package are:

  • All PostNL deliveries
  • TNT Expresse up to 240cm; f.e. Optimist sails, Laser lower masts

PostNL compared to TNT Expresse:

PostNL hands over to local shipping services, TNT Expresse uses its own network only and claims therefore to be more reliable. Generally spoken, shipping by TNT Expresse has faster customs clearance in case of shippings outside the EU.

TNT Expresse is part of the FedEx organization and -world wide distrubution network.

Without obligation - according to the postal service statement
In case of doubt, hurry, exceptions, large packages or Expresse Service please mail us: shop@sailcenter.com.
A. Europe PostNL TNT Expresse / FedEx
1. Austria TNT Expresse only 2-3 days
2. Belgium 2-3 days 2-3 days
3. Bulgaria 4-7 days 4-5 days
4. Croatia 3-6 days 3-4 days
5. Cyprus TNT Expresse only 5-6 days
6. Czech Republic 2-4 days 2-3 days
7. Denmark 2-3 days 2-3 days
8. Estonia 2-5 days 3-4 days
9. Finland 2-3 days 2-3 days
10. France 2-3 days 2-3 days
11. Germany 2-4 days 2-3 days
12. Greece TNT Expresse only 4-5 days
13. Hungary 2-4 days 2-3 days
14. Iceland TNT Expresse only 2-3 days
15. Ireland 2-4 days 3-4 days
16. Italy 2-5 days 2-3 days
17. Latvia 3-6 days 4-5 days
18. Lithuania 3-6 days 3-4 days
19. Luxembourg 2-3 days 3-4 days
20. Malta TNT Expresse only 4-5 days
21. Monaco 2-3 days 2-3 days
22. Netherlands 1-2 days 1-3 days
23. Norway 2-5 days 2-3 days
24. Poland 2-4 days 2-3 days
25. Portugal 2-4 days 3-4 days
26. Romania 2-5 days 3-4 days
27. Slovakia 2-4 days 2-3 days
28. Slovenia 3-5 days 3-4 days
29. Spain* 2-4 days 2-3 days
30. Spanish Islands TNT Expresse only 2-3 days
31. Sweden 2-3 days 2-3 days
32. Switzerland TNT Expresse only 2-3 days
33. United Kingdom (UK) 2-3 days 2-3 days
* Excluding Spanish North Africa and Canary Islands
Your country not in the list? Mail us: shop@sailcenter.com.
B. World: PostNL TNT Expresse / FedEx
1. Australia TNT Expresse only 5-6 days
2. Canada 3-6 days 3-7 days
3. Hong Kong TNT Expresse only 4-5 days
4. Japan TNT Expresse only 4-5 days
5. New Zealand TNT Expresse only 5-6 days
6. Qatar TNT Expresse only 5-7 days
7. United States 3-6 days 3-6 days
8. UAE TNT Expresse only 4-5 days
Your country not in the list? Mail us: shop@sailcenter.com.